Customer satisfaction / employee satisfaction

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Customer satisfaction - the external factor


If a customer is satisfied with a service provider or a brand, there is no reason for him to switch to another provider or another brand. The increase in customer satisfaction strengthens customer loyalty to the company, the brand and the business.


With customized research approaches we analyze the current status quo of your customer satisfaction and provide approaches for optimization.


Only those who understand the external factor ,customer', can ensure customers' loyalty in the long run.




Employee satisfaction - the internal factor


Especially in times of shortage of skilled workers, qualified employees are the most valuable asset of a company. If the employees are happy, they are loyal to their employer, consequently leading to an increase in productivity and motivation.


For the study of employee satisfaction we use our proven tools such as the Mannheimer CI-Test®. We also develop customized research approaches according to your individual needs.